5,000 SP Energy customers still without power

SP Energy Networks are asking people to call them on 105 as they are “organising hot food, drinks and other welfare services to accomodation if required” to vulnerable people.

In England and Wales 5,000 of their customers are affected mainly in Dee Valley, Oswestry, Mid Wales and North Wales after the weekend storm that began to hit on Friday evening.

SP Energy Networks said at 10:30PM on Sunday evening, “We’re committed to getting our customers without power back on as quickly and safely as we can but understand just how frustrating it is when you’re without power.”

In many areas damage has been severe caused by fallen trees and other wind-blown debris, with the power company saying engineers are also dealing with impacted road networks making access to repairs even harder.

SP Energy Networks say, “We will be keeping our customers up-to-date with our progress and we’re in in touch with our vulnerable customers throughout the day, organising hot food and drinks and other welfare services for them as needed. We are also offering our customers reimbursement for hot food if they continue to be off supply.”

“Colleagues across our call centre and social media teams are also working around the clock to answer and get back to customers with the latest updates, but we know it’s taking us much longer than usual to get back to you.”

“Over the last few days, we’ve received an unprecedented volume of contacts from customers by both phone and social media, so we’d encourage you to check our website for updates where you can in the first instance.”

“Importantly, if you or someone in your home is vulnerable, please make sure you call us on 105 so that we can discuss any further support we can give you from organising hot food, drinks and other welfare services to accomodation if required. It might take us a little longer to answer your call, but our teams are here 24/7 to speak to as many customers as we possibly can.”

Top pic: a tree fallen on a power line.